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Exchange your Tickets
One of the great benefits of being a Broadway San Diego season ticket holder is the flexibility to exchange your tickets for another performance of the same show title. You can easily make exchanges through your online account.
âť— Important Notes:
- If your new seats are at a higher price, you’ll need to pay the difference at checkout.
- If your new seats are at a lower price, your ticket cost will remain the same. You won’t receive a credit, but this ensures you retain the full value for future exchanges or resale.
- Exchanges are FREE online.
- Exchanges are on a best available basis and may not be available on your desired performance date or in your desired seating area.
- Downgrades are not refundable.
- Exchanging into a weekend or holiday performances may incur an additional charge.
- Tickets may not be exchanged from one production to another.
How to Exchange Your Tickets Online
- Log in to your MY BSD ACCOUNT on a desktop computer.
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Choose the event you would like to exchange.
If you do not see the event on the homepage, click "My Event" at the top of the page to see all events on your account.
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Click the Exchange button.
- Select which seats you would like to exchange, and click Continue.
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Choose the event you would like to exchange into.
Once you select an event, the system will look for seats
- An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.
- Review the seats you have chosen in your cart, then click Continue.
- Review your seats. Click Next.
- Choose your Delivery Method. Click Continue.
- Enter in your billing information if you have any payment due.
- Enter in your billing information if you have any payment due.
If no payment is due, just accept the Terms and Conditions.
Finalize the exchange and payment (if applicable) by clicking Submit Order.
You will receive a confirmation email that your tickets have been exchanged.
đź’ˇ Need a Little More Help:
Watch our tutorial videos on how to exchange tickets through your Broadway San Diego account on our Season Ticket Holder FAQ page: https://www.broadwaysd.com/season-ticket-holder-faqs/
✔️ Exchanges are available throughout the season. You can exchange your tickets online with no exchange fee up to 48 hours before showtime.
✔️ Exchanges are available for a $3.00 exchange fee per call, email or online chat. You can contact the Season Ticket Office at 888-937-9885 for assistance Monday - Friday, 9AM - 5PM & Saturday 9AM - 3PM.
âť— Important Notes:
Season Ticket show tickets cannot be exchanged at the box office.
By Phone
Phone Number: 888-937-8995
Email: SeasonTickets@BroadwaySD.com
Hours: Monday - Friday, 9AM - 5PM & Saturday 9AM - 3PM
Please Note: There is a $3 per exchange by phone. Reminder, exchanges are FREE online without the assistance from our Season Ticket Office Representatives.
Online Chat
Please have your 'Account Number' on hand before starting your chat.
Please Note: There is a $3 exchange fee per online chat. Reminder, exchanges are FREE online without the assistance from our Season Ticket Office Representatives.
Chat is available: Monday - Friday • 10AM - 3PM.
Visit our Season Ticket Holder FAQ page to click the CHAT button in the bottom right hand corner of the screen for live customer support, please click here!
Need Assistance? We're Here to Help!
Broadway San Diego Season Ticket Service
888-937-8995 | SeasonTickets@BroadwaySD.com
Monday - Friday: 9AM - 5PM & Saturday: 9AM - 3PM